Shipping policy

Last Updated: October 2026

Just Thrive® works to process and ship orders as quickly as possible.

Order Processing

Orders placed through JustThriveHealth.com are generally processed within 1–3 business days.

Orders are processed on business days. Processing times may vary during holidays, promotions, or periods of unusually high order volume.

U.S. Delivery

After an order has shipped, most U.S. orders are received within approximately 7–10 business days.

Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

Tracking

A valid tracking number will be sent to the email address associated with your order once tracking information has been created.

Customers may also log into their account to view available tracking information.

Free Shipping

When a free-shipping offer applies, free shipping is available only for qualifying orders shipped to the Contiguous United States.

Free shipping does not include:

• Alaska

• Hawaii

• Puerto Rico

• International destinations

Shipping charges for locations outside the Contiguous United States are calculated at checkout.

Shipping Insurance

Optional shipping insurance may be available at checkout.

Shipping insurance protects eligible shipments against carrier-related loss, damage, or missing contents.

The current shipping insurance price is $1.99 for orders up to $250.

Shipping claims are reviewed within approximately 1–3 business days.

If an insured shipment qualifies for a claim, the applicable refund or replacement will be provided according to the shipping insurance terms.

Shipments Without Shipping Insurance

If shipping insurance is not purchased, Just Thrive is generally not responsible for packages lost or damaged while in transit.

Just Thrive will make reasonable efforts to assist customers with shipping issues.

Shipping Delays

Shipping insurance does not cover ordinary shipping delays.

A package generally must be declared lost by the carrier before a shipping-insurance refund can be issued.

Theft After Delivery

Shipping insurance does not cover theft after tracking shows that the package has been delivered.

Customers should contact the applicable carrier or local authorities regarding packages marked as delivered but subsequently missing.

Incorrect Shipping Address

All orders are shipped to the address provided during checkout.

Shipping addresses cannot generally be changed after an order has been placed.

Just Thrive is not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned to Just Thrive because of an incorrect address, reshipping may be available at the purchaser's expense.

International Shipping

Just Thrive ships to many international destinations.

International customers are responsible for applicable customs duties, taxes, and other import charges.

International orders cannot be shipped using expedited shipping options.

Contact Us

Just Thrive®
DMS Natural Health, Inc. dba Just Thrive

Email: support@justthrivehealth.com
Phone: +1 (800) 455-8939

Monday–Friday, 8:00 a.m.–6:00 p.m. CST, excluding certain holidays.